The 3 Best Mattress Brands, No Matter How You Shop

It’s hard to put a price on a good night’s sleep. Buying the right mattress — even if you have to spend a bit more — is the key to quality slumber.

Recently, J.D. Power released its latest annual U.S. Mattress Satisfaction Study, which asked more than 2,500 customers who bought a mattress in the prior 12 months to rate their purchase. In order of importance, the customer satisfaction ratings are based on:

• Comfort
• Price
• Support
• Durability
• Variety of features
• Warranty
• Customer service

Following are the best-rated mattresses among both online shoppers and those who purchased a mattress in a store. Incidentally, the same three brands came out on top in both categories.

The best-rated mattress brands online

When shopping online, customers surveyed by J.D. Power paid an average of $939 for their mattress. The average customer satisfaction score among mattress brands purchased this way is 866 out of 1,000.

The mattress brands whose scores topped that average are:

• Tempur-Pedic: 902
• Sleep Number: 896
• Purple: 889
• Casper: 870

The best-rated mattress brands in stores

When shopping in a store, surveyed customers paid an average of $1,192 for their mattress. The average customer satisfaction score among mattress brands purchased this way is 855 out of 1,000.

The brands that topped that average score are:

• Sleep Number: 881
• Purple: 879
• Temper-Pedic: 862

Other mattress brands online

The following brands all scored below the average customer satisfaction score for mattresses purchased online:

• Sealy: 864
• Ashley Sleep: 861
• Serta: 860
• Nectar: 854
• Ikea: 853
• DreamCloud: 845
• Beautyrest: 844
• Zinus: 826

Other mattress brands in stores

The following brands all scored below the average customer satisfaction score for mattresses purchased in a store:

• Sealy: 853
• Ashley Sleep: 851
• Serta: 846
• Beautyrest: 838