Customers have once again named Aetna Vision as the nation’s best vision plan provider, according to J.D. Power’s 2023 U.S. Vision Plan Satisfaction Study.
On a 1,000-point scale, Aetna Vision earns an overall customer satisfaction score of 821 in the latest annual survey. Aetna Vision also earned the top slot in 2022.
In formulating its rankings, J.D. Power surveyed 1,342 vision insurance customers. Overall customer satisfaction with vision insurance providers was based on five factors. In order of importance, they were:
- Plan coverage
- Plan cost
- Communication
- Customer service
- Claims and reimbursement
Overall, three providers finished with overall customer satisfaction scores that were higher than the industry-wide average of 769:
- Aetna Vision: 821 out of 1,000 points
- UnitedHealthcare Vision: 817
- National Guardian: 792
The providers that earned below-average scores for overall customer satisfaction were:
- EyeMed: 767
- Davis Vision: 766
- VSP: 763
Don’t have a vision plan? You might be able to save money by using one of these “5 Memberships That Get You Discounts on Vision Care.”
